Privacy & data
Last updated 30 June 2026
This explains what we collect, why, and who can see it. (A full UK GDPR-compliant privacy notice will be published before public launch.)
What we collect
When you register: your real name, your email address, and a password. When you write a review: the review itself, plus the structured ratings you choose to give. When you submit a report or a complaint: whatever details you provide, including an email address if you choose to leave one.
What’s public and what isn’t
Your name and email are never displayed publicly, never searchable, and never shared with franchisors. Every reader, including any franchisor, only ever sees your system-assigned handle (e.g. user48213) next to anything you post. We hold your real identity internally, accessible only to a small number of people running the site, for the purpose described below.
Why we keep your real identity
If someone formally disputes a review you’ve written as defamatory, UK law (the Defamation Act 2013) gives us a specific process to follow, and that process requires us to be able to contact you. See our complaints policy for exactly how this works. Outside of that process, we don’t hand your details to franchisors, advertisers, or anyone else.
Your rights
Under UK GDPR you can ask to see what we hold about you, ask us to correct it, or ask us to delete your account. Deleting your account doesn’t automatically remove reviews you’ve already published — they remain attributed to your handle, since removing genuine reviews on request would undermine the purpose of the Register, but they’re no longer linked to an active account.